The ACSI survey is the nation’s solely cross-industry measure of buyer satisfaction. Since 1994, the survey has been acknowledged as a pacesetter in analyzing shopper sentiment in regards to the services used most frequently. Between April 2022 and March 2023, the ACSI Cell Telephone Producer Research surveyed over 4,000 U.S. customers who not too long ago bought cellphones to guage the standard of their experiences.
Samsung Care: Going the Additional Mile for Shoppers
Samsung offers #1 Service Middle Community Protection within the US for cell units.2 Via Samsung’s robust care network, clients have entry to:
- Over 10,000 Samsung Cell licensed restore technicians within the U.S.
- Greater than 2,000 same-day Samsung Authorized Care locations, overlaying greater than 80% of the U.S. inhabitants for cell product restore with a typical restore time of two hours or much less.
- 700+ UBreakiFix locations and 200+ Finest Purchase shops nationwide, which provide same-day service assist
- Greater than 450 ‘We Come To You’ vans providing in-person service inside a 30-60 minute drive.
- Nationwide protection throughout all 50 states to all cell clients to get a restore carried out through our Mail-In course of.
- The Samsung Self-Repair program, in partnership with iFixit, which obtainable for 12 phone, tablet and PC models
Expanded Digital Care Choices
Over the previous a number of years, Samsung has invested within the digital transformation of Care response and technical coaching facilities to supply quicker and extra handy entry. This contains enabling folks to contact Samsung Care through SMS textual content messaging. Clients can textual content Samsung any time by messaging 1-800-SAMSUNG to begin a dialog with a Samsung Care Professional. As of Might 1, 2023, now we have fielded 3 million conversations through textual content message, serving to a whole bunch of consumers with their gadget care wants.
New Care Scheduling on Samsung.com
We’re additionally increasing our Care expertise to extra units through convenient digital service requests. Clients can use their Samsung Account to create a Mail-In or Stroll-In service appointment, and beginning this summer season, a ‘We Come To You’ service appointment, on one among their registered units in 4 simple steps.3 Fee can be simply included if wanted when clients are creating a brand new ticket. Samsung clients may also now create an appointment for Galaxy Buds or Galaxy Watches at one among our approved walk-in areas or conveniently and sustainably ship your gadget to Samsung for mail-in restore.
To be taught extra about Samsung’s dedication to offering high quality customer support, go to Samsung.com.