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AI voice firm SoundHound has purchased food-ordering platform Allset, which positions itself as a full ecosystem for ordering meals by way of automobiles, TVs and sensible gadgets.
Allset’s workers, together with its founders Stas Mativiyenko and Anna Polischuk, will be a part of the corporate, the corporate stated in a press release. Allset’s restaurant partnerships will even switch to SoundHound and could have entry to the corporate’s AI voice merchandise.
The acquisition comes after different quick meals manufacturers are rethinking find out how to use customer-facing AI. McDonald’s introduced it paused a project with IBM that makes use of AI for automated order-taking in drive-thrus after a collection of ordering mishaps documented on social media. The experiment started in 2021.
SoundHound gives voice recognition and generative AI fashions to energy voice assistants for eating places, automotive techniques and sensible residence gadgets. The corporate worked with the fast food chain White Castle to experiment utilizing AI voices to deal with drive-through orders final 12 months. Its different clients embody automobile corporations Stellantis, Hyundai, Kia and Honda. It additionally partnered with AI search platform Perplexity to energy SoundHound’s AI assistant. Allset, based in 2015, provides a substitute for supply apps.
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Increasing voice ordering
SoundHound stated bringing in Allset provides it extra years of expertise within the meals area and brings in additional expertise that lets customers order meals and different items by way of pure language.
“Collectively, we plan to supply dynamic and handy methods for individuals to order meals and full a variety of different transactions simply by talking naturally,” stated Keyvan Mohajer, co-founder and CEO of SoundHound, in a press release.
Eating places and quick meals chains have been experimenting with generative AI to take buyer orders and enhance customer support for the previous few years. Wendy’s works with Google for its FreshAI platform, which makes use of AI voice recognition and pure language to know buyer orders in drive-thrus. Earlier than pausing its AI order-taking challenge, McDonald’s executives said at last year’s VentureBeat Transform that it’s been utilizing AI for foresight and information analytics.
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